FAQs & More

Get help with your account or browse answers on specific markets and products.

What personal information do I need to register?

Please provide the following information in order to register:

  1. Full name
  2. Email address
  3. Password
  4. Country of residence
  5. Mobile number

Are there any age restrictions to open an account?

Anyone between the ages 18 - 75 can open an FXGT.com account.

How long does it take to register an account?

Registering an account takes less than one minute. Once you register, we'll send a verification link to your email address to confirm it is you.

When can I start trading?

Please note that you must first verify your account before you start trading. Once the company approves the KYC documents you submit in the Client Portal, you can fund your account and start trading.

If you'd like, you can always open a demo account first, and try trading without funding your eWallet.

What if I do not receive a verification email from FXGT.com?

If you did not receive an email with the verification link, please check your spam folder and make sure you have enough space to receive new emails.

If you are still unable to find it, please follow these instructions, and if you are still having trouble, you can contact our support team via live chat or by email at [email protected]

If I register for an account will I have access to the trading platform?

You will have access to our trading platforms once you have registered an account with us and downloaded the platform from the Client Portal.

What are eWallets?

eWallets on the Client Portal are used to make Deposits, Withdrawals and Internal Transfers in different currencies, to and from your trading accounts.

To successfully transfer funds from the eWallet to the trading account(s), and vice versa, they need to have the same currency.

How can I open a trading account?

We have multiple account types available, to suit all trader profiles, styles and needs. You can find the specifications for each account type in the Trading Account Types page.

After you decide which account is more suitable for you, you can test it out first on Demo ,or open a Live trading account by clicking on 'Trading Accounts' in the Client Portal.

What is a swap-free (Islamic) account?

An Islamic or swap-free account is a trading account that is free from swaps for a specified time and is only available for clients who follow Sharia law.

A swap-free trading account offers the same features provided in all FXGT.com trading accounts.

The only difference is that positions on certain FX and other CFD instruments can be held open overnight, with no additional swap or admin fees on trades for a specified period of time.

There is a 7 day no admin fee allowance on our Islamic trading accounts. Starting from day 8, admin fees are applied daily on open positions.

You can check what applies for each account type and instrument here.

How can I open a swap-free (Islamic) account?

The Swap Free (Islamic) account is only available to clients who are of the Islamic faith. Opening a Swap Free account can be requested by opening a trading account and creating a ticket through the Support Center on the Client Portal.

Certain conditions apply in order to be eligible to open a swap free account.

If you live in a Muslim majority country and can prove this through the KYC documents, we will process your request for an Islamic account.

If you live in a non-Muslim majority country, please provide at least one of the following documents that proves your religion:

• National ID / Passport (which clearly states your full name and religion)

• Official documentation from a Mosque / Masjid / Islamic Center from a senior figure, such as an Imam (preferably including a stamp and/or signature as confirmation)

• Any other official government letter (which clearly states your full name and religion)

Additional information may be requested from you when opening a Swap Free account. For more information on Swap Free Accounts, please click here.

What are the available eWallet currencies?

FXGT.com offers an array of available eWallet currencies, depending on the clients' region. To view the available currencies, please visit our Trading Account Types and Deposits & Withdrawals pages.

Are there any country restrictions?

FXGT.com does not provide services to residents of certain jurisdictions, such as the United States of America, Canada, European countries, Iran, North Korea, and Belize.

Are there any restrictions in the number of trading accounts that I can open?

Please note that you can only open 1 trading account before your account is verified.

Once the company approves the KYC documents you submit in the Client Portal, you can open up to 6 live trading accounts and up to 2 demo trading accounts of the same currency.

How do I delete my trading account?

Trading accounts cannot be deleted.
We will archive (deactivate) trading accounts that are no longer in use. To let us know you are no longer using your account, please contact us by creating a ticket through the Support Center on the Client Portal.

Can I open a demo trading account?

Yes, you can open a Demo account at any time, and test out any trade and any strategy you want!

You can open up to 2 demo accounts per account currency, which will be credited with virtual funds. If you wish to add virtual funds, please contact us by creating a ticket through the Support Center on the Client Portal.

Please note that conditions for demo trading accounts may vary in comparison to live trading accounts.

Can I open a corporate account?

Yes, you can.

When opening a corporate account on the Client Portal, enter your company name in 'First Name' and your company type (e.g. limited company, Ltd.) in 'Last Name'.

Alternatively, when you click Register, you can choose 'Corporate Client' instead of the 'Individual Client' option.

What do I do if I forget my account login password?

If you forget your password, you can click on 'Forgot Password?' on the log in screen of the Client Portal, and set a new password from the password recovery screen, according with the outlined instructions.

How do I set up 2-step authentication (2FA) on my account?

Select 'Security' from the 'Settings' menu on the Client Portal. When the 'Security Settings' page appears, you will be able to set up separate 2FA for login and withdrawal (and other important actions).

How do I switch off 2-step authentication (2FA) on my account?

To remove 2FA follow these steps:

  • From your Client Portal, click on ‘Settings’ then select the ‘Security’ tab
  • Within the 'Security Settings' page, select 'NO' in the first drop down box where it says '2-Factor Authentication on Log in'
  • Click the 'Save' button to save your changes

In the above case, you will need to keep your email for security purposes, as there should be at least one form of confirmation check to allow the withdrawal request to go through.

For any questions relating to 2FA, please contact us by creating a ticket through the Support Center on the Client Portal.

All Topics

Account Opening

What personal information do I need to register?

Please provide the following information in order to register:

  1. Full name
  2. Email address
  3. Password
  4. Country of residence
  5. Mobile number

Are there any age restrictions to open an account?

Anyone between the ages 18 - 75 can open an FXGT.com account.

How long does it take to register an account?

Registering an account takes less than one minute. Once you register, we'll send a verification link to your email address to confirm it is you.

When can I start trading?

Please note that you must first verify your account before you start trading. Once the company approves the KYC documents you submit in the Client Portal, you can fund your account and start trading.

If you'd like, you can always open a demo account first, and try trading without funding your eWallet.

What if I do not receive a verification email from FXGT.com?

If you did not receive an email with the verification link, please check your spam folder and make sure you have enough space to receive new emails.

If you are still unable to find it, please follow these instructions, and if you are still having trouble, you can contact our support team via live chat or by email at [email protected]

If I register for an account will I have access to the trading platform?

You will have access to our trading platforms once you have registered an account with us and downloaded the platform from the Client Portal.

What are eWallets?

eWallets on the Client Portal are used to make Deposits, Withdrawals and Internal Transfers in different currencies, to and from your trading accounts.

To successfully transfer funds from the eWallet to the trading account(s), and vice versa, they need to have the same currency.

How can I open a trading account?

We have multiple account types available, to suit all trader profiles, styles and needs. You can find the specifications for each account type in the Trading Account Types page.

After you decide which account is more suitable for you, you can test it out first on Demo ,or open a Live trading account by clicking on 'Trading Accounts' in the Client Portal.

What is a swap-free (Islamic) account?

An Islamic or swap-free account is a trading account that is free from swaps for a specified time and is only available for clients who follow Sharia law.

A swap-free trading account offers the same features provided in all FXGT.com trading accounts.

The only difference is that positions on certain FX and other CFD instruments can be held open overnight, with no additional swap or admin fees on trades for a specified period of time.

There is a 7 day no admin fee allowance on our Islamic trading accounts. Starting from day 8, admin fees are applied daily on open positions.

You can check what applies for each account type and instrument here.

How can I open a swap-free (Islamic) account?

The Swap Free (Islamic) account is only available to clients who are of the Islamic faith. Opening a Swap Free account can be requested by opening a trading account and creating a ticket through the Support Center on the Client Portal.

Certain conditions apply in order to be eligible to open a swap free account.

If you live in a Muslim majority country and can prove this through the KYC documents, we will process your request for an Islamic account.

If you live in a non-Muslim majority country, please provide at least one of the following documents that proves your religion:

• National ID / Passport (which clearly states your full name and religion)

• Official documentation from a Mosque / Masjid / Islamic Center from a senior figure, such as an Imam (preferably including a stamp and/or signature as confirmation)

• Any other official government letter (which clearly states your full name and religion)

Additional information may be requested from you when opening a Swap Free account. For more information on Swap Free Accounts, please click here.

What are the available eWallet currencies?

FXGT.com offers an array of available eWallet currencies, depending on the clients' region. To view the available currencies, please visit our Trading Account Types and Deposits & Withdrawals pages.

Are there any country restrictions?

FXGT.com does not provide services to residents of certain jurisdictions, such as the United States of America, Canada, European countries, Iran, North Korea, and Belize.

Are there any restrictions in the number of trading accounts that I can open?

Please note that you can only open 1 trading account before your account is verified.

Once the company approves the KYC documents you submit in the Client Portal, you can open up to 6 live trading accounts and up to 2 demo trading accounts of the same currency.

How do I delete my trading account?

Trading accounts cannot be deleted.
We will archive (deactivate) trading accounts that are no longer in use. To let us know you are no longer using your account, please contact us by creating a ticket through the Support Center on the Client Portal.

Can I open a demo trading account?

Yes, you can open a Demo account at any time, and test out any trade and any strategy you want!

You can open up to 2 demo accounts per account currency, which will be credited with virtual funds. If you wish to add virtual funds, please contact us by creating a ticket through the Support Center on the Client Portal.

Please note that conditions for demo trading accounts may vary in comparison to live trading accounts.

Can I open a corporate account?

Yes, you can.

When opening a corporate account on the Client Portal, enter your company name in 'First Name' and your company type (e.g. limited company, Ltd.) in 'Last Name'.

Alternatively, when you click Register, you can choose 'Corporate Client' instead of the 'Individual Client' option.

What do I do if I forget my account login password?

If you forget your password, you can click on 'Forgot Password?' on the log in screen of the Client Portal, and set a new password from the password recovery screen, according with the outlined instructions.

How do I set up 2-step authentication (2FA) on my account?

Select 'Security' from the 'Settings' menu on the Client Portal. When the 'Security Settings' page appears, you will be able to set up separate 2FA for login and withdrawal (and other important actions).

How do I switch off 2-step authentication (2FA) on my account?

To remove 2FA follow these steps:

  • From your Client Portal, click on ‘Settings’ then select the ‘Security’ tab
  • Within the 'Security Settings' page, select 'NO' in the first drop down box where it says '2-Factor Authentication on Log in'
  • Click the 'Save' button to save your changes

In the above case, you will need to keep your email for security purposes, as there should be at least one form of confirmation check to allow the withdrawal request to go through.

For any questions relating to 2FA, please contact us by creating a ticket through the Support Center on the Client Portal.