FAQs & More

Get help with your account or browse answers on specific markets and products.

Can I trade Cryptos on all accounts?

Crypto trading is available on all of our accounts. To view all the Crypto instruments you can trade, check our Markets section.

Pricing and conditions will vary depending on the account type you choose. To view the specifications of each account type please visit our Trading Account Types page.

What is the contract size of each account type?

A contract size refers to the quantity that is being bought or sold by the trader, based on the terms of the contract.

Contract sizes vary depending on the account type you choose. To view the contract sizes available across our account types, check our Trading Account Types page.

Are all margin call / stop out levels the same across all account types?

The margin call and stop out levels are key for risk management strategies used to safeguard traders from further losses.

Our margin call ranges from 50% to 70%, and stop out level from 20% to 40%.

Please keep in mind that these levels tend to vary per account type and market region. To make sure that you stay up to date with the latest information, you can check out our Trading Account Types page.

Do you offer negative balance protection?

Yes, we offer negative balance protection on all account types and for all clients.

We want to ensure our traders' safety in the markets, so they never lose more than they have in case the market moves rapidly against their trades.

*Please note that the negative balance protection will not be applied if deposit is made to the trading account with negative balance

For more information, visit our Security of Funds page.

What is the difference between the various account types?

Each account was created to match specific trader profiles, preferences, and strategies. With that in mind, we suggest the following accounts which are better suited to these trader profiles:

Mini: Ideal for beginner traders, or those who prefer fractional trading.

Standard+: Enjoy trading hundreds of instruments and take advantage of our promos and bonuses.

Crypto Max: An account dedicated entirely to Crypto trading, for those who appreciate high bonuses and rewards.

PRO: For pro traders who wish to access global markets and a wide variety of exclusive instruments, trade with very competitive trading conditions and swap free. This account is ideal for both day trading & swing traders.

ECN: The ECN account is for those looking to trade with raw spreads and competitive commissions. The account is ideal for scalpers and short term traders.

Our aim is to ensure that our clients' needs, and standards are met with a selection of account types. Each one offers a unique set of instruments, trading conditions, and features, so our traders can trade their way, applying any strategy they want to the trades of their choice.

To view each account in detail, please visit our Trading Account Types page.

What base currencies are available for each account type?

To view the specific base currencies available per account type please visit our Trading Account Types page.

Please note that these tend to vary across different regions.

What is the minimum transfer-in for each account type?

The minimum transfer-in amount across all of our accounts is $5.

Do you offer support on all account types/clients?

We offer 24/7 multilingual support for all our clients via Live Chat, ticket through the Support Center.
You can also reach out to us on any of our social media channels.

What is the maximum number of open positions per account?

The maximum number of open positions varies per account type. Please refer to the Trading Account Types page and/or the Markets section of our website for more details.

What is the Minimum/maximum lot size for each account type?

The minimum and maximum lots and contract sizes vary per account type and asset class. You can view each one in the Markets section of our website or our Trading Account Types page.

What account types receive promotions?

Our Mini, Standard+ and Crypto Max accounts are all 'bonus eligible' accounts, whilst our PRO and ECN accounts offer the most competitive conditions.

We offer a range of bonuses that vary from time to time and can be different across different regions. To view the latest bonuses & promotions available in your region, check our Promotions page.

Is there a difference of spread between account types?

Each account type offers different variable spreads. Our aim is to deliver the most competitive market conditions to our clients by offering dynamic spreads as low as 0.0 pips.

To view the minimum spreads applicable for each account type, please refer to the Trading Account Types page of our website. For more details and to view spreads for each instrument live, visit each asset category tab under the Markets section.

Can I change account type / base currency within the same account?

No, it is not possible to change your trading account's base currency once it is opened.

Nonetheless, you can open up to 6 live trading accounts with different base currencies for a more well-rounded trading experience.

For more information check out the Trading Account Types page on our website.

How many accounts can I have?

You may open up to 6 live accounts choosing any of the available currencies in Client Portal with a single email address. You may also open 2 demo accounts per currency.

Choose from a variety of multiple account types, each one tailored to suit the preferences and strategies of every trader.

You can open different account types and choose from a variety of base currencies for each one.

For more information, check out the Trading Account Types page on our website.

Are all instruments available in all account types?

All of our trading account types offer a wide array of instruments from multiple asset classes, but there are certain instruments that are not offered on all trading account types.

To check if an account type offers a specific symbol, go to our Markets section and search to see live pricing and trading conditions per account type.

All Topics

Account Types

Can I trade Cryptos on all accounts?

Crypto trading is available on all of our accounts. To view all the Crypto instruments you can trade, check our Markets section.

Pricing and conditions will vary depending on the account type you choose. To view the specifications of each account type please visit our Trading Account Types page.

What is the contract size of each account type?

A contract size refers to the quantity that is being bought or sold by the trader, based on the terms of the contract.

Contract sizes vary depending on the account type you choose. To view the contract sizes available across our account types, check our Trading Account Types page.

Are all margin call / stop out levels the same across all account types?

The margin call and stop out levels are key for risk management strategies used to safeguard traders from further losses.

Our margin call ranges from 50% to 70%, and stop out level from 20% to 40%.

Please keep in mind that these levels tend to vary per account type and market region. To make sure that you stay up to date with the latest information, you can check out our Trading Account Types page.

Do you offer negative balance protection?

Yes, we offer negative balance protection on all account types and for all clients.

We want to ensure our traders' safety in the markets, so they never lose more than they have in case the market moves rapidly against their trades.

*Please note that the negative balance protection will not be applied if deposit is made to the trading account with negative balance

For more information, visit our Security of Funds page.

What is the difference between the various account types?

Each account was created to match specific trader profiles, preferences, and strategies. With that in mind, we suggest the following accounts which are better suited to these trader profiles:

Mini: Ideal for beginner traders, or those who prefer fractional trading.

Standard+: Enjoy trading hundreds of instruments and take advantage of our promos and bonuses.

Crypto Max: An account dedicated entirely to Crypto trading, for those who appreciate high bonuses and rewards.

PRO: For pro traders who wish to access global markets and a wide variety of exclusive instruments, trade with very competitive trading conditions and swap free. This account is ideal for both day trading & swing traders.

ECN: The ECN account is for those looking to trade with raw spreads and competitive commissions. The account is ideal for scalpers and short term traders.

Our aim is to ensure that our clients' needs, and standards are met with a selection of account types. Each one offers a unique set of instruments, trading conditions, and features, so our traders can trade their way, applying any strategy they want to the trades of their choice.

To view each account in detail, please visit our Trading Account Types page.

What base currencies are available for each account type?

To view the specific base currencies available per account type please visit our Trading Account Types page.

Please note that these tend to vary across different regions.

What is the minimum transfer-in for each account type?

The minimum transfer-in amount across all of our accounts is $5.

Do you offer support on all account types/clients?

We offer 24/7 multilingual support for all our clients via Live Chat, ticket through the Support Center.
You can also reach out to us on any of our social media channels.

What is the maximum number of open positions per account?

The maximum number of open positions varies per account type. Please refer to the Trading Account Types page and/or the Markets section of our website for more details.

What is the Minimum/maximum lot size for each account type?

The minimum and maximum lots and contract sizes vary per account type and asset class. You can view each one in the Markets section of our website or our Trading Account Types page.

What account types receive promotions?

Our Mini, Standard+ and Crypto Max accounts are all 'bonus eligible' accounts, whilst our PRO and ECN accounts offer the most competitive conditions.

We offer a range of bonuses that vary from time to time and can be different across different regions. To view the latest bonuses & promotions available in your region, check our Promotions page.

Is there a difference of spread between account types?

Each account type offers different variable spreads. Our aim is to deliver the most competitive market conditions to our clients by offering dynamic spreads as low as 0.0 pips.

To view the minimum spreads applicable for each account type, please refer to the Trading Account Types page of our website. For more details and to view spreads for each instrument live, visit each asset category tab under the Markets section.

Can I change account type / base currency within the same account?

No, it is not possible to change your trading account's base currency once it is opened.

Nonetheless, you can open up to 6 live trading accounts with different base currencies for a more well-rounded trading experience.

For more information check out the Trading Account Types page on our website.

How many accounts can I have?

You may open up to 6 live accounts choosing any of the available currencies in Client Portal with a single email address. You may also open 2 demo accounts per currency.

Choose from a variety of multiple account types, each one tailored to suit the preferences and strategies of every trader.

You can open different account types and choose from a variety of base currencies for each one.

For more information, check out the Trading Account Types page on our website.

Are all instruments available in all account types?

All of our trading account types offer a wide array of instruments from multiple asset classes, but there are certain instruments that are not offered on all trading account types.

To check if an account type offers a specific symbol, go to our Markets section and search to see live pricing and trading conditions per account type.