Get help with your account or browse answers on specific markets and products.
What trading platforms are available?
We offer the multi-asset MetaTrader 5 (MT5) and MetaTrader 4 (MT4) platforms on Desktop, Webtrader and Mobile (IOS & Android) that support manual and automated trading with the use of Expert Advisors (EA).
For more information visit our Platform page.
How do I download the MetaTrader platform on Desktop for Windows?
You can download the MetaTrader platform on Desktop for Windows from the Client Portal by clicking on the MetaTrader icon on the upper right corner, and selecting the MetaTrader platform of your choice for Windows.
Alternatively, you can visit the Platform page and click on the MetaTrader Desktop (for Windows) icon.
Is it possible to have more than one MetaTrader Desktop platform on my PC?
Yes, it is possible to have more than one MetaTrader Desktop platform on your PC, as long as it is saved in a different location.
When you click download MetaTrader for Desktop, click on ‘Settings’, then on ‘Browse’ and select a different folder, or you can add an extension to a file of your choice. Lastly, click ‘next’ to finish the installation.
How do I install MetaTrader to my Android/iPhone/iPad?
You can download MetaTrader directly to your device from the App Store / Play Store.
Android users can search for the MetaTrader platforms within the Play Store and click on 'Install' and then click 'Accept'.
iOS users can search for the MetaTrader platforms within the App Store and click 'Get'.
Alternatively you can select the relevant device from the Client Portal and click on the MetaTrader icon for Android/iOS in the upper right corner to download it.
How can I find FXGT.com on MetaTrader on my Android/iOS device?
Once you install the MetaTrader platform of your choice on your device, type 'GT Global Ltd' in the 'Find Broker' search area.
Click on it, enter your log in information, password, and select either FXGT-Live or FXGT-Live2 for the live server, or FXGT-Demo for the demo server.
What does the error message 'Authorization Failed' mean?
This error message means that your log in information and/or password are incorrect.
You can re-enter the correct information, or you can reset your password directly from the Client Portal.
Which server do I choose when I log in to MetaTrader platform?
For a live trading account please select FXGT-Live server or FXGT-Live2 server. For a demo trading account please select the FXGT-Demo server.
Where do I find my trading account login and password details?
You can find your log in and password details in the email that you received when you opened your trading account or by simply selecting the 'Trading' tab menu in the Client Portal.
You can change your password by opening the drop down list from the Action button located in the upper right corner of each trading account and selecting 'Change Password'.
How do I log in to my trading account?
For Desktop and Web Trader:
For Android/IOS:
Can I use my Client ID to log in to the trading platform?
No, your Client ID is different from your MetaTrader log in credentials.
Why can I only see a few instruments when I log in to my platform?
When you log in to the platform for the first time, it will only show a few instruments by default. If you wish to see all the instruments available, simply right click on the Market Watch window and select 'Show All'.
For the mobile platform, please keep in mind that you need to search and add the instruments you are interested in manually.
How do I add an instrument to my MetaTrader mobile app?
First, you must log in your MetaTrader mobile app. Then click on ‘Quotes’ view, select the '+' sign and then choose the respective asset class. You can now select the instrument you wish to add by clicking on it, and you are all set!
Why can't I log in to my MetaTrader platform?
There are a number of reasons why you may be unable to log in to your platform. These could be:
If you are still having trouble, you can contact us for immediate support. Please remember that any screenshots you can provide will help us identify the issue.
How can I change my MetaTrader trading account password?
You can easily change your trading account password within your secure area (Client Portal) by clicking on the Trading Accounts tab.
Please follow the steps below to change your password:
Do you offer the MT4 platform?
Yes! We recently launched the critically acclaimed MetaTrader 4 (MT4) trading platform.
Find out more here.
Why are the Sell and Buy buttons grey in the order window when I try to place an order?
This could be because you are trying to trade an instrument when the market is closed, or you are trying to open a trade with less than the minimum volume (lots) allowed.
Please ensure that you are entering a lot size equal or greater than the minimum required to trade. You can do that by right clicking on the instrument in Market Watch window, and select Specification. A pop up window will appear with all instrument specifications where you can find the Minimal Volume.
Alternatively you can view all instrument specifications under the Markets section in our website.
What is the multi-server?
The multi-server system automatically filters clients’ trading accounts onto separate servers to boost server performance and avoid any delays, therefore improving your overall trading experience.
How do I know which server my trading account is under?
You can find this information in the automated email you receive when you first open a trading account. For example: Server Name: MT5 Live Server
Alternatively you can see your trading account’s server in the Trading Accounts section of the Client Portal.
Please note that it is important to know this information to successfully log in to the MetaTrader platform.
What trading platforms are available?
We offer the multi-asset MetaTrader 5 (MT5) and MetaTrader 4 (MT4) platforms on Desktop, Webtrader and Mobile (IOS & Android) that support manual and automated trading with the use of Expert Advisors (EA).
For more information visit our Platform page.
How do I download the MetaTrader platform on Desktop for Windows?
You can download the MetaTrader platform on Desktop for Windows from the Client Portal by clicking on the MetaTrader icon on the upper right corner, and selecting the MetaTrader platform of your choice for Windows.
Alternatively, you can visit the Platform page and click on the MetaTrader Desktop (for Windows) icon.
Is it possible to have more than one MetaTrader Desktop platform on my PC?
Yes, it is possible to have more than one MetaTrader Desktop platform on your PC, as long as it is saved in a different location.
When you click download MetaTrader for Desktop, click on ‘Settings’, then on ‘Browse’ and select a different folder, or you can add an extension to a file of your choice. Lastly, click ‘next’ to finish the installation.
How do I install MetaTrader to my Android/iPhone/iPad?
You can download MetaTrader directly to your device from the App Store / Play Store.
Android users can search for the MetaTrader platforms within the Play Store and click on 'Install' and then click 'Accept'.
iOS users can search for the MetaTrader platforms within the App Store and click 'Get'.
Alternatively you can select the relevant device from the Client Portal and click on the MetaTrader icon for Android/iOS in the upper right corner to download it.
How can I find FXGT.com on MetaTrader on my Android/iOS device?
Once you install the MetaTrader platform of your choice on your device, type 'GT Global Ltd' in the 'Find Broker' search area.
Click on it, enter your log in information, password, and select either FXGT-Live or FXGT-Live2 for the live server, or FXGT-Demo for the demo server.
What does the error message 'Authorization Failed' mean?
This error message means that your log in information and/or password are incorrect.
You can re-enter the correct information, or you can reset your password directly from the Client Portal.
Which server do I choose when I log in to MetaTrader platform?
For a live trading account please select FXGT-Live server or FXGT-Live2 server. For a demo trading account please select the FXGT-Demo server.
Where do I find my trading account login and password details?
You can find your log in and password details in the email that you received when you opened your trading account or by simply selecting the 'Trading' tab menu in the Client Portal.
You can change your password by opening the drop down list from the Action button located in the upper right corner of each trading account and selecting 'Change Password'.
How do I log in to my trading account?
For Desktop and Web Trader:
For Android/IOS:
Can I use my Client ID to log in to the trading platform?
No, your Client ID is different from your MetaTrader log in credentials.
Why can I only see a few instruments when I log in to my platform?
When you log in to the platform for the first time, it will only show a few instruments by default. If you wish to see all the instruments available, simply right click on the Market Watch window and select 'Show All'.
For the mobile platform, please keep in mind that you need to search and add the instruments you are interested in manually.
How do I add an instrument to my MetaTrader mobile app?
First, you must log in your MetaTrader mobile app. Then click on ‘Quotes’ view, select the '+' sign and then choose the respective asset class. You can now select the instrument you wish to add by clicking on it, and you are all set!
Why can't I log in to my MetaTrader platform?
There are a number of reasons why you may be unable to log in to your platform. These could be:
If you are still having trouble, you can contact us for immediate support. Please remember that any screenshots you can provide will help us identify the issue.
How can I change my MetaTrader trading account password?
You can easily change your trading account password within your secure area (Client Portal) by clicking on the Trading Accounts tab.
Please follow the steps below to change your password:
Do you offer the MT4 platform?
Yes! We recently launched the critically acclaimed MetaTrader 4 (MT4) trading platform.
Find out more here.
Why are the Sell and Buy buttons grey in the order window when I try to place an order?
This could be because you are trying to trade an instrument when the market is closed, or you are trying to open a trade with less than the minimum volume (lots) allowed.
Please ensure that you are entering a lot size equal or greater than the minimum required to trade. You can do that by right clicking on the instrument in Market Watch window, and select Specification. A pop up window will appear with all instrument specifications where you can find the Minimal Volume.
Alternatively you can view all instrument specifications under the Markets section in our website.
What is the multi-server?
The multi-server system automatically filters clients’ trading accounts onto separate servers to boost server performance and avoid any delays, therefore improving your overall trading experience.
How do I know which server my trading account is under?
You can find this information in the automated email you receive when you first open a trading account. For example: Server Name: MT5 Live Server
Alternatively you can see your trading account’s server in the Trading Accounts section of the Client Portal.
Please note that it is important to know this information to successfully log in to the MetaTrader platform.